Communication Skills Training

Do you want to work together faster more efficiently, with fewer mistakes with mutual respect and greatly enhanced teamwork, in a calm happy place?

Then you need Communication Skills Training

Do you want to increase the levels of collaboration/mutual support among team members & managers?

Do you want to express your ideas, gain attention, support and respect?

Do you want everyone to “fit in”?

Do you want your team to  make an unforgettable, positive first impression?

Excellent, interpersonal. communication skills are the most important career and personal skills you can possess.

 If your team communicates properly, you save…

  • TIME

  • MONEY

  • LESS MISTAKES

  • BETTER WORKING ENVIRONMENT

  • HAPPY STAFF

Absolutely Positive communication skills training will help your team communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders … anyone interested in a harmonic work place.

  How to create rapport, build trust and establish your credibility

  •  Who is Right? Me of course?
  • The Joy of Assertiveness
  • Learn the NLP secret to quickly establishing rapport
  • NLP ideas of how you and others use language and thinking
  • Ensure that your words and actions tell others you’re  professional.
  • Stress Management
  • Understand CBT Thoughts =Fellings=Action
  • Think before you react CBT
  • “Break the ice” and get a good conversation going
  • How to be immediately accepted into any group
  • Concrete steps you can take to increase the level of trust, cooperation
  • How to avoid sending contradictory or confusing signals about yourself

Making an impact-how to have power and influence people

  • Being confident works like magic
  • Why it really does matter whether or not people like you
  • Understanding Transactional Analysis
  • The 3 things you can give away that will guarantee to return loyalty
  • How to make enemies-and how to avoid it
  • The secret of Socrates, get others to see your point of view.
  • Interpersonal skills shared by influential people
  • Understanding charisma

 

Clear and assertive communication skills

  •  Never be put on the spot again! think on your feet
  • Active  listening techniques
  • Learn positive techniques for delivering constructive feedback
  • How to accept and learn from negative feedback
  • Deal with unreasonable put downs and insults
  • How to handle it when you’re criticized in front of others

Communicating with difficult people and in tough situations

  • Recognize difficult personality types and how to deal with them
  • Dealing with all negative behavior
  • Strategies to use with difficult people
  • How to practice your new communication skills
  • Keeping a disagreement from escalating into an argument
  • Understanding thinking styles, how they affect your ability
  • How to say “No” without feeling guilty or causing resentment
  • How to handle malicious gossip and back-stabbing

 

 “Any problem, big or small, always seems to start with bad communication. Someone isn’t listening.”

Emma Thompson